Refund & Cancellation Policy

Web Application & Digital Marketing: To cancel web application development or digital marketing services, clients must provide written notice at least 15 days prior to the scheduled project start date. A cancellation fee may be applied at the Company’s discretion based on resource allocation and preparatory work undertaken.

Payment Solutions: Cancellation of integrated payment solutions and merchant gateways is governed strictly by the terms and policies of the respective payment processing provider. Clients must coordinate directly with the processor for gateway termination.

Personal Dashboard & SaaS Subscriptions: Cancellation requests for dashboards and software subscriptions must be submitted in writing and will be processed according to the terms specified in your individual service agreement.

Case-by-Case Assessment: Because custom software architecture and marketing campaigns involve dedicated engineering and creative hours, refunds are evaluated on an individual, case-by-case basis. If you are dissatisfied with a deliverable, you must notify us in writing within 15 days of service completion.

Remedial Solutions: Upon receiving your notice, our management team will review the project milestone logs and deliverable records. The Company may, at its discretion, offer a refund, credit balance, or alternative remedial engineering work to resolve the issue.

Third-Party Costs: Any non-refundable third-party costs incurred on behalf of the client (such as domain registrations, third-party API licenses, or paid ad spend) cannot be refunded under any circumstances.

Step 1 — Request Submission: To initiate a refund or cancellation inquiry, email our support team at hello@tekkzy.com with your invoice numbers, contract reference, and milestone details.

Step 2 — Assessment & Fee Deductions: Our billing and operations department will evaluate the request against project deliverables. Any applicable cancellation fees or milestone costs will be deducted from the final amount.

Step 3 — Disbursement: Approved refunds will be disbursed within 15 business days from the official approval date. The refund payment method will be determined by the Company (typically returned to the original payment source or via bank transfer).